Research-led systems thinking, applied to interfaces.
I use mixed-methods research, stakeholder interviews, contextual inquiry, usability testing, to understand how people actually work inside complex systems. Design follows from what the research surfaces: workflow modeling and interface decisions that improve usability, efficiency, and organizational outcomes, not the other way around.
Designing a Shared Laboratory Experience
Research & SystemsMapping a discipline-agnostic LIS framework across twelve laboratory domains through months of SME interviews and workshops.
→Keyboard Accessibility & Interaction Strategy
Research & AccessibilityFinding a Grid-versus-Table keyboard inconsistency in CLS, building the audit and strategy to prove it, and advocating for the fix through a decision that didn't go my way at first.
→Global Compliance & Accessibility Framework
Research & SystemsSynthesizing accessibility, usability, and data-protection standards across the U.S. and U.K. into an actionable framework.
→Clinical Pathology Results Review
Research & DesignDesigning and validating a results-review workflow for lab professionals moving off two decades of legacy-system habits.
→Clinical Microbiology Setup & Results
Research & DesignBuilding new Clinical Microbiology functionality into CLS, from an ongoing client advisory group through validated interface solutions.
→Report Composer
Research & DesignMapping the full reporting capability landscape before scoping a shared, application-agnostic reporting tool for laboratories with no dedicated data specialist.
→From Access Database to Unified Workspace
Research & SystemsMapping the tangled data dependencies behind four legacy Microsoft Access tools, auditing them against usability heuristics, and redesigning them into one PPM workspace.
→Employee Time-Off Request Platform
Research & DesignTurning a manual, administrator-dependent paper process into a UX-led web redesign, later adopted by NBCUniversal Parks.
→Adaptive Help & Contextual Learning
Research & ContentBuilding a WalkMe content strategy for contextual, in-the-moment help in place of a 60-plus page guide.
Research & Discovery
Systems Thinking
Experience Design
Working closely with lab teams, through Client Advisory Groups, contextual interviews, and workflow analysis, I uncover how people actually operate inside complex laboratory processes, then design the enterprise systems that turn that work into intuitive, data-dense tools. My work spans both Scientific and Healthcare lab domains, from results review and clinical workflows to accessibility strategy and legacy-system modernization, always in service of usability, efficiency, and patient care.
I researched how internal teams actually worked, through stakeholder interviews and process analysis across departments, then designed the tools that simplified their most complex workflows.
I analyzed a complex regulatory permitting process, mapping how filers, reviewers, and city staff moved through it, then supported redesigning the digital platform around what I found, turning bureaucratic requirements into an intuitive user experience for everyone involved.
At Clinisys, I built custom Copilot prompts and agents, tailored to specific meeting structures rather than generic outputs, to synthesize insights from Client Advisory Group transcripts and recaps. I also use Claude and ChatGPT for external desk research, keeping internal, confidential Clinisys data out of those platforms entirely.