Rossana Babakhani | Researching complex systems. Designing better experiences.
UX Research & Design

Systems thinking, applied to interfaces.

I research and design complex systems that help people work more effectively. By combining mixed-methods research, workflow modeling, and product design, I transform intricate processes into intuitive experiences that improve usability, efficiency, and organizational outcomes.

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Portrait of Rossana Babakhani

Clinical Microbiology Workflow Redesign

A mixed-methods research and design engagement to unify a fragmented laboratory workflow into one coherent system — from focus groups through validated interface solutions.

Read the case study →
Product screenshot montage on black — the Materials tree, batch tiles, Select Test modal, Incubation worklist, and Instrument Result Import Confirmation panel with Susceptibility results
Coming soon
Batch & Results Review Redesign
Coming soon
Service blueprinting across regulatory review
Research

Research & Discovery

Mixed-Methods Research · Stakeholder Interviews · Contextual Inquiry · Usability Testing · Survey Design · Research Synthesis
Systems & Strategy

Systems Thinking

Workflow Modeling · Information Architecture · Service Blueprinting · Product Strategy · Change Management · Stakeholder Alignment
Design

Experience Design

Interaction Design · Data-Dense Interfaces · Enterprise UX · Design Systems · Prototyping · Accessibility
UX Research | Design
Clinisys Information Systems

I design enterprise laboratory systems that transform complex workflows and data into intuitive tools. Working closely with lab teams, I uncover how people operate and translate those insights into solutions that improve usability, efficiency, and patient care.

Aug 2021 – Feb 2026 · Remote
Business Analyst | UX Design
NBCUniversal Creative

I designed internal tools that simplify complex business processes, partnering with stakeholders across teams to improve efficiency and decision-making.

Aug 2017 – Jun 2020 · Hollywood, CA
Business Analyst
FilmL.A. Inc.

I supported the redesign of a digital permitting platform, turning complex regulatory processes into intuitive user experiences.

Sep 2020 – Jul 2022 · Hollywood, CA
Dovetail Notion Figma Miro Adobe CS Framer Claude Teams Copilot