Systems thinking, applied to interfaces.
I research and design complex systems that help people work more effectively. By combining mixed-methods research, workflow modeling, and product design, I transform intricate processes into intuitive experiences that improve usability, efficiency, and organizational outcomes.
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Clinical Microbiology Setup & Workup
A mixed-methods research and design engagement to build new Clinical Microbiology functionality into CLS — from an ongoing client advisory group through validated interface solutions.
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Research & Discovery
Systems Thinking
Experience Design
I design enterprise laboratory systems that transform complex workflows and data into intuitive tools. Working closely with lab teams, I uncover how people operate and translate those insights into solutions that improve usability, efficiency, and patient care.
I designed internal tools that simplify complex business processes, partnering with stakeholders across teams to improve efficiency and decision-making.
I supported the redesign of a digital permitting platform, turning complex regulatory processes into intuitive user experiences.
At Clinisys, I built custom Copilot prompts and agents — tailored to specific meeting structures rather than generic outputs — to synthesize insights from Client Advisory Group transcripts and recaps. I also use Claude and ChatGPT for external desk research, keeping internal, confidential Clinisys data out of those platforms entirely.