Systems thinking, applied to interfaces.
I research and design complex systems that help people work more effectively. By combining mixed-methods research, workflow modeling, and product design, I transform intricate processes into intuitive experiences that improve usability, efficiency, and organizational outcomes.
Designing a Shared Laboratory Experience
Systems & ResearchMapping a discipline-agnostic LIS framework across twelve laboratory domains through months of SME interviews and workshops.
→Clinical Microbiology Setup & Workup
Research & DesignBuilding new Clinical Microbiology functionality into CLS, from an ongoing client advisory group through validated interface solutions.
→Clinical Pathology Results Review
Research & DesignDesigning and validating a results-review workflow for lab professionals moving off two decades of legacy-system habits.
→Global Compliance & Accessibility Framework
Systems & ResearchSynthesizing accessibility, usability, and data-protection standards across the U.S. and U.K. into an actionable framework.
→Employee Time-Off Request Platform
Research & DesignTurning a manual, administrator-dependent paper process into a UX-led web redesign, later adopted by NBCUniversal Parks.
→Adaptive Help & Contextual Learning
Content & DesignBuilding a WalkMe content strategy for contextual, in-the-moment help in place of a 60-plus page guide.
Research & Discovery
Systems Thinking
Experience Design
I design enterprise laboratory systems that transform complex workflows and data into intuitive tools. Working closely with lab teams, I uncover how people operate and translate those insights into solutions that improve usability, efficiency, and patient care.
I designed internal tools that simplify complex business processes, partnering with stakeholders across teams to improve efficiency and decision-making.
I supported the redesign of a digital permitting platform, turning complex regulatory processes into intuitive user experiences.
At Clinisys, I built custom Copilot prompts and agents, tailored to specific meeting structures rather than generic outputs, to synthesize insights from Client Advisory Group transcripts and recaps. I also use Claude and ChatGPT for external desk research, keeping internal, confidential Clinisys data out of those platforms entirely.